Role: Head IT& BPE (Business Process Excellence) – Russia

Direct Reporting To: Head IT & BPE – Branded Business (Emerging Markets & India) and

Dotted Reporting To: Country Head - Russia

ВНИМАНИЕ! К РАССМОТРЕНИЮ ПРИНИМАЮТСЯ РЕЗЮМЕ ТОЛЬКО НА АНГЛИЙСКОМ ЯЗЫКЕ

Context

The Information Technology and Business Process Excellence team in Dr. Reddy’s laboratories has the charter to build competitive edge to the business by proactively building world class high quality innovative IT and Business Process Improvement solutions/Services for all geographies of business including Emerging Markets and India – the future growth engine of the company. To enable this vision, the team focuses on:

1. IT strategy that not only aligns with business priorities but also creates and enables new business models that add competitive advantage to business
2. Building thought leadership and expertise in emerging technologies including Digital and Analytics and creatively applies it to different needs of the business.
3. Driving continuous Business Process Simplification, Improvement and Excellence
4. Implementation of projects within time and budget addressing critical business needs leveraging appropriate technology aligned to Corporate guidelines
5. Driving and Ensuring adoption and benefit realization of various implemented projects.
6. Sustaining and maintaining a world class IT infrastructure and Application landscape.

We are looking for bright individual who has passion for creating innovative business solutions leveraging appropriate and emerging technologies. Ideally candidates should have:

1. Excellent Functional knowledge of Sales and Marketing in Pharma or FMCG domain
2. Working Knowledge of Sales Force Systems e.g. CRM, CLM and KOL Solutions. Working knowledge of Sales Force Effectiveness in terms of Sales Force Analytics, Sales Force Alignment, Sales Force Productivity and Incentives management
3. Ability to identify and leverage Best Practices and Digital Technology trends across Industries for Pharma Sales and Marketing
4. Capability of creating Digital Technology enabled solutions addressing critical business needs.
5. Capability to lead business process improvement engagements, Lean six Sigma projects, driving management of change and ensuring realization of benefits

Role & Responsibilities

Candidates would be expected to lead the teams and ensure smooth execution of following:

• Sales Force Systems (CRM, CLM, KOL etc.) and Digital Marketing

  - Provide thought leadership and leverage current CRM, CLM, Secondary Sales and KOL solutions for enhancing Sales Force Effectiveness and Productivity in consultation with Channel Heads, Marketing, SFE and EM IT BPE CoE

  - Generate & implement innovating ideas for Marketing Competitiveness leveraging Sales Force systems & Digital Marketing in consultation with Marketing Team and EM IT BPE CoE

  - Provide thought leadership for Sales Force Analytics and generate actionable insights for Sales and Marketing

  - Ensure delivery of projects, monitor roll outs / enhancements, monitor performance of service providers against defined contracts and SLAs

  - Provide guidance to project teams from Russia & India and handle escalations when required.

• SAP and Application Support

• - Identify possible areas of process improvements for IT enabling processes in my SAP

  - Ensure delivery of projects, monitor roll outs / enhancements, monitor performance of service providers against defined SLAs in consultation with Corporate SAP Team

  - Provide guidance to project teams and handle escalations when required

   

• Infrastructure, Connectivity and Security Management

  - Monitor performance & capacity of IT infrastructure

  - Monitor & supervise adequate country specific security as per the IT Policies

  - Assess and take approvals for all procurement, change management requests for configuration changes to IT assets from the Corporate IT

   

• Simplifications, Collaboration and Knowledge management

  -Facilitate Simplify campaigns for Ideation of Process, Cost & Revenue enhancement ideas & implementation of ideas

  - Facilitate Collaboration and Knowledge Management to enhance business value

   

• Adoption & Business Benefit Realization

  -Conceptualization and implementation of Adoption Methodology and Change Management for IT solutions

  - Business Benefit Realization of implemented and new IT Solutions for tangible business impact

   

• People Development

  - Conduct goal setting, performance appraisals and mentoring & coaching for team members for better performance

  - Ensuring high level of engagement for teams by following Lean Daily Management / Weekly Review concept

  - Collaborate with HR in manpower planning and recruitment activities

  - Identifying training needs of team members & provide training to team members on new processes when required

   

• IT Audit

  - Implement IT policies & procedures, maintain robust IT system in accordance with them

  - Provide evidences on existing compliance policies, address queries if put up

  - Close the audit observations within the defined timelines

   

  Key Personal Attributes

  - Result oriented and with a work ethic of ownership and delivering on-time & as per scope

  - Empathy and Dynamism in delivering Solution and services to business

  - Collaborative and strong in Stakeholder Management

  - Very Strong interpersonal, consultative, influencing and management skills

  - Capable of Managing Organisational Change linked to IT BPE Solutions

  - Good communication and interpersonal skills to manage multiple stakeholders including partners

  - Business focused, customer & service minded and confident in advising, developing and articulating solutions

Operating Network

Internal: Head IT & BPE – Branded Business (Emerging Markets & India); Russia Country Head; Russia SFE Head; Russia HODs – Marketing, Sales Channel Heads, HR, Finance; Russia IT BPE Team, Emerging Markets IT & BPE CoE Team at Hyderabad, Corporate IT (SAP, Basis, Portal teams), Russia Business Stakeholders and Users

External: CRM-CLM; SAP and Infrastructure Partners at Russia and India

Technical Requirements: Sound knowledge of Sales & Marketing, SFE, Business Process Management, Business Process Re-engineering and Improvements, Business Analysis, Project Management, SAP, Infrastructure and Security, Vendor Management

Educational Qualifications: MBA/Engineer (Sales & Marketing) from top B-schools/Engineering Institution

Language: Apart from Russian language, High level of Proficiency in English language is MUST to enable smooth coordination with Corporate Office (Head – IT & BPE, India teams and partners) at India
Experience Required: Around 12-15 years of experience in Leading an IT function for a reputed organization or with focus on SFE / Sales & Marketing / CRM & CLM / Digital Marketing / Analytics